Support
Answers to the most common questions about getting Lip running, recovering a licence, and getting a refund.
System requirements
Lip runs on Apple silicon, macOS 14 and later. The current version is 1.0.0, a 132 MB download.
First run
The first time you launch Lip, macOS asks for two permissions, in this order: microphone access first, so Lip can capture audio, then Accessibility access, so it can insert text at your cursor. Both are required for dictation to work at all.
If you dismissed either prompt instead of allowing it, macOS won't ask again automatically. Open System Settings → Privacy & Security → Microphone (or → Accessibility), find Lip in the list, and turn it on. You may need to quit and relaunch Lip afterward for the change to take effect.
Model download
On first launch, Lip downloads the Whisper model it uses for transcription. This needs an internet connection for that one step only; once it's on disk, dictation itself never touches the network again. The download's size depends on which model you pick in Settings: a larger model takes longer to fetch but does noticeably better on unusual names and jargon.
If the download fails or stalls, check your connection and relaunch Lip to retry. It resumes rather than starting over. Dictation stays unavailable until the model finishes downloading, but the rest of the app, including Settings, is usable in the meantime.
Licence key
Losing your licence key isn't a lookup problem: it's a rotation. Lip's server stores your key as an HMAC rather than in a form it can read back, so nobody, including us, can look it up or resend it to you.
Instead, email support@mylittletools.in and we'll retire the old key and issue you a brand new one. Any device you've already activated is unaffected: it's holding a signed licence file, not the key itself, and never needs to contact a server again. Only a future activation (a new Mac, or a fresh install) needs the new key.
Refunds
You can request a refund within 30 days of purchase.
Frequently asked questions
Does it work in every app?
Mostly. Lip types into your cursor the way a keyboard does, so anywhere you can type, it works. The one real exception is password fields: while one has focus, macOS blocks synthetic input system-wide, so Lip declines to record rather than failing silently. If anything else breaks, tell me and it gets fixed.
How fast is it, really?
Fast enough that I stopped noticing it, on the smaller model. You can trade speed for accuracy by choosing a larger model in settings: bigger model, better on jargon, slightly longer wait.
What happens to my recordings?
They're transcribed in memory and dropped. Nothing is uploaded and nothing is kept. The only optional data is a local crash log you can turn on to help me debug.
Will the price stay one-time?
Yes, and here is the exact shape of it. One payment, and every future version is included. There is no upgrade fee and no renewal date. Not a subscription now, and not one later.
How many Macs does one licence cover?
Three, for one person. Reinstalling, restoring from a backup or migrating to a new disk doesn't burn a slot. If you replace a machine, release the old one and activate the new one from your licence page.
What if you stop working on this?
Lip keeps working. Once activated it never contacts a server again, so if my infrastructure disappeared tomorrow every copy in the field would carry on dictating. There is also an offline activation path for air-gapped machines that never touch the network at all.
Can I edit text by voice?
Partly. You can punctuate as you speak (“comma”, “period”, “bullet point”, “new line”), take back the last thing Lip typed with “undo that”, and send Return, Tab or Escape by voice. What it will not do is rewrite your sentences for you — selecting a paragraph and asking for it to be rephrased is not something Lip does.
How big is the download?
The download is 132 MB, nearly all of it the English model that ships inside the app so it works the moment it opens. The two optional models are fetched from Hugging Face only if you pick them in Settings: 488 MB for the more accurate English one, 574 MB for the multilingual one. Nothing downloads behind your back.
What languages does it handle?
Ninety-nine, including Chinese, Japanese and Hindi, if you choose the multilingual model — and it detects which one you are speaking rather than making you set it. The bundled model and the accurate model are English only, and Apple Speech follows whatever language your Mac is set to.
Does it ever touch the network?
Twice, and only twice. It fetches a model from huggingface.co if you choose one that is not bundled, and it checks your licence key against lip.mylittletools.in once when you activate. Your audio, your transcripts and your usage statistics never leave the machine. You are welcome to verify that with Little Snitch or lsof — the claim is meant to be checked, not taken on faith.
Contact
Anything not covered above goes to support@mylittletools.in. A person working on Lip reads and replies to every message: there's no ticket system and no account to sign into first.